Frequently Asked Questions (FAQ)
- What is Fleur D’Neem Cosmetics?
Fleur D’Neem Cosmetics is a beauty and personal care company dedicated to enhancing natural beauty and empowering women through a unique collection of quality products. We offer cosmetics, skincare, and personal care items carefully curated from artisans around the world. - How can I contact Fleur D’Neem Cosmetics?
You can contact us by emailing us at info@fleurdneem.com. Our customer support team will be happy to assist you with any inquiries or concerns you may have. - Do you ship internationally?
Yes, we offer international shipping to many countries. During the checkout process, you can select your country to check if we ship to your location. - How long does shipping take?
Shipping times may vary depending on your location. Generally, domestic orders arrive within 3-7 business days, while international orders may take longer. Please note that these are estimated delivery times and delays may occur due to customs or other unforeseen circumstances. - What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms. You can choose your preferred payment option during the checkout process. - What is your return policy?
We have a 14-day return policy. If you wish to return a product, please contact our customer support team at info@fleurdneem.com within 14 days of receiving your order. Please ensure that the product is unused, unopened, and in its original packaging. For more details, please refer to our Refund and Returns Policy. - Are your products cruelty-free and vegan?
Yes, we are committed to offering cruelty-free and vegan products. We do not test our products on animals, and they do not contain any animal-derived ingredients. - Can I get personalized product recommendations?
Absolutely! Our expert makeup artists are ready to assist you in selecting the best products to suit your individual needs. Feel free to reach out to us with your specific preferences, skin type, or any other concerns, and we will be happy to provide personalized recommendations. - Are your products safe for sensitive skin?
While we strive to offer products suitable for a wide range of skin types, we recommend reviewing the ingredient list and conducting a patch test if you have sensitive skin or specific allergies. If you have any concerns, we suggest consulting with a dermatologist before trying new products. - Do you offer wholesale or partnership opportunities?
Yes, we welcome wholesale inquiries and potential partnerships. Please contact us at info@fleurdneem.com with your business details and interests, and we will get back to you with further information.
If you have any additional questions or require further assistance, please don’t hesitate to contact us. We are here to provide the support you need on your beauty journey.
Note: The information provided in this FAQ is subject to change. For the most accurate and up-to-date information, please refer to our website or contact our customer support team.
