Refund and Returns Policy

Refund and Returns Policy

Effective Date: July 20th, 2023

Thank you for shopping at Fleur D’Neem Cosmetics. We strive to provide high-quality products and excellent customer service. However, we understand that there may be instances where you need to return or seek a refund for a purchase made on our website, https://www.fleurdneem.com. This Refund and Returns Policy outlines the guidelines and procedures for returns and refunds.

1. Returns Eligibility:

• Products eligible for returns must be unused, unopened, and in their original packaging.
• We accept returns within 14 days from the date of delivery.
• To be eligible for a return, you must provide proof of purchase, such as an order confirmation or receipt.

1. Non-Returnable Items:
   The following items are non-returnable:

• Gift cards and digital products
• Items that have been opened, used, or damaged by the customer
• Items purchased during promotional or clearance sales (unless otherwise stated)

1. Return Process:
   To initiate a return, please follow these steps:

• Contact our customer support team at info@fleurdneem.com within 14 days of receiving your order, stating your intention to return the item(s).
• Our customer support team will provide you with instructions and a return authorization number (RAN) if your return is eligible.
• Pack the item(s) securely in the original packaging, including any accessories, manuals, or promotional items that came with the product.
• Clearly write the return authorization number (RAN) on the outside of the package.
• Ship the package back to us using a trackable shipping method. You are responsible for the return shipping costs.
• Once we receive and inspect the returned item(s), we will notify you of the status of your return.

1. Refunds:

• If your return is approved, we will process the refund to the original payment method used for the purchase.
• Please note that shipping and handling charges are non-refundable.
• Refunds may take up to 7-14 business days to appear in your account, depending on your payment provider.

1. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately at info@fleurdneem.com with details and supporting evidence (such as photos).
• We will assess the situation and, if deemed valid, provide you with options for a replacement, refund, or store credit.

1. Exchange Policy:
   We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
2. Contacting Us:
   If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
   Email: info@fleurdneem.com

Please note that this Refund and Returns Policy applies only to purchases made on our website, https://www.fleurdneem.com. If you purchased our products from a third-party retailer, please refer to their respective return policies.

Fleur D’Neem Cosmetics reserves the right to amend or update this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

This Refund and Returns Policy was last updated on July 20th, 2023.